General FAQs

Have questions? We’re here to help! If you don’t find the answer you’re looking for below, feel free to contact us here

Q: What spaces do you organize?

A: We primarily focus on spaces in the home but have also organized plenty of corporate offices, classrooms, and even tour buses. Whatever you need organized, we have you covered! And if that happens to be your yacht or private jet, we're up for the challenge.

Q: Where are you located? 

A: We have local organizing teams in seven major cities: DC Metro, Greenwich, Los Angeles, Miami, Nashville, NYC (5 Boroughs & Tri-State Area), and Palo Alto.

Q: Can I book your services if I live in another city?

A: Yes, as long as you live in the US and Puerto Rico. Contact us here to receive a travel rate based on your location + organizational needs. 

Q: Do you offer services internationally?

A: We do not offer international in-person services at this time. However, our virtual DIY organizing services can be purchased anywhere in the world. Click here for more details.

Q: How do I book your services?

A: Please complete the consult form here. Once submitted, a member of our team will be in touch to schedule your service within 24-48hrs during regular business hours (M-F 9am-5pm CST)!

Q: What are your rates?

A: Every project is unique, so our rates vary by location and project based on the information you provide in your consult form.

Q: What does the estimate include?

A: Your estimate will include a minimum and maximum cost for time spent and product used for each space.

Q: How involved do I need to be in the organizing process?

A: It’s up to you! Some clients want the surprise factor while others want to be involved the entire time. Either way, we just ask that clients are there while we’re editing their items…since you know, they are your things!

Q: Do you help with donations or resale of items?

A: We’ll make recommendations but our services do not include the actual transportation or reselling of your items.

Q: Do you offer moving and unpacking services?

A: We do not offer packing or moving services at this time. However, once you are moved into your new space, we’ll gladly help you unpack and organize! 

Q: Do you install shelving or any interior design elements to the space? 

A: Our services do not include installation or design elements of any kind such as painting or purchasing furniture.

Q: I’d love to work for The Home Edit. How do I apply? 

A: Visit our careers page here!

Q:  I bought canisters from Walmart and need a replacement lid, what should I do? Am I eligible for replacements?

A: If you are seeking replacement lids for the following products (Small Canister, Pack of 6Medium Canister, Pack of 4Large Canister, Pack of 43 Piece Canister Edit) please see below:


Please contact  to submit your request. Once you receive confirmation, your new lids will arrive in approximately 4-6 business days. Please include the following subject line and information in your email. Photos of the damages are not required, but encouraged.

Subject line: The Home Edit Canister – Lid replacement request

Information to include:

  • Name
  • Address
  • Email address
  • Date of purchase
  • # of lids they need to be replaced





Q: What do I get when I sign up for the virtual diy?

A: You will receive a PDF with the inspiration/concepts, a product shopping list, an organizational plan with directions on product placement, and THE special tips and tricks to put the finishing touches on your space.

Q: I want to get organized but it feels overwhelming. What space should I start with?

A: The great thing about diy is that you can take it at your own pace. One section of the closet at a time, one kitchen drawer at a time, or a whole space at once. You will have permanent access to the shopping list and plan we send you so you can work on it whenever you would like. Pantries are a great place to start because the purging process is less emotional there than in, say, an office or playroom.

Q: I want to get organized but I don't have a big budget for organizational product. Will this work for diy?

A: Our diy service offers a range of budgets from $0-unlimited. We can work within any parameters and make a huge impact!

Q: What constitutes a "space?"

A: Our drop-down menu lists the most common spaces we organize. If you don't see the space you're looking for, select other. Please note that we consider kitchens and pantries as separate spaces, and will require separate plans and shopping lists.

Q: When you ask for an inventory, how specific do I need to be?

A: The more detailed you are, the most tailored our organizational plan can be. For example, try to be more specific than "food" for pantry and "clothes" for a closet. While an itemized list with quantities is ALWAYS welcome, we'd at least like a list of all of the groupings in your space. (For a closet: work out pants and tops, dress pants, blouses, tee shirts, etc. For a pantry: pasta and grains, broths and stocks, cereal, granola, bread, crackers, chips, kids' snacks, etc.) If you have an inordinate amount of anything, that's fine! Just give us a heads up in your inventory.

Q: Do you only recommend products from your product line?

A: We recommend products from our line when they make sense and when they aren't the best option for your space, we don't! Most of our product recommendations come from The Container Store (which ships both domestically and internationally). If you are located in the UK or Canada - let us know. We are happy to make lists from Canadian Tire and John Lewis, as well.

Q: How long will it take me to organize my space once I've gotten my diy from you?

A: Again, the beauty of diy is that you can take it at your own pace and only work as long as you're having fun! For this reason (and because everyone lives in a different sized space with different things in it), there are no hard and fast rules about how long each space will take. We will say that kitchens tend to take longer (so many variables and moving parts) while linen closets, kids' closets, and mudrooms can go more quickly.

Q: What is the difference between THE virtual diy and THE build-out + diy?

A: THE build-out + diy is ONLY for clients who are in the process of a remodel or new build. We use our expertise to consult on the measurements and layout provided by your builder/contractor. This package includes a standard diy once your space is built. For clients looking to work within the parameters of their existing space, THE standard virtual diy is the way to go.

Have a question that has not been answered here? Email

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